Talkline

CMG Telecommunications and Utilities

4th Project: October 1999 – December 2000

Talkline Netherlands B.V.

Amdocs Ensemble was implemented for both Talkline Netherlands and Talkline Germany. Only one billing system is implemented that includes both the Dutch and German markets. I managed the configuration (setup) and testing of the A/R and collection modules by performing the following activities:

• Give Workshops to Finance department to explain Amdocs functionality. In two trips to Amdocs site in Israel, I learned the Amdocs functionality and reference tables (A/R) set-up. Participating and reviewing the system tests, performed by Amdocs before first delivery to Talkline.
• Setup and maintenance of the Amdocs Ensemble reference tables, in close corporation with the Financial Department. Customizing the Accounts Receivable (A/R) and Collection functions (e.g. reason codes) according to the organisational needs.
• System testing of the incoming and outgoing Financial Interfaces: Payments Posting (SWIFT), Direct Debit, Oracle Financials (GL), Credit Card and Collection (agencies).
• Creating test conditions, test scripts, test cases and a test scenario to design test-requirements.
• Plan the A/R User Acceptance-, cluster- and scenario test and manage the test results.
  The cluster test is an extensive functional test of clusters, where a cluster is defined as functionality logically belonging together. The functional scenario test is a test that verifies if the connection of clusters operates according to the specifications (like a mini End to End test).
• Participate in the execution of user acceptance test (UAT) to verify the delivered Amdocs Ensemble billing system, according to the specifications.
• Create SERF’s (bug reports) and maintaining the status of AR, Collection and interface errors.
• Knowledge management (KM) of the functional area Accounts Receivable and Financial interfaces. Maintain and make accessible the build-up knowledge concerning customer care and billing functionality in general and specifically Accounts Receivable and Financial interfaces. KM includes the review of functionality related documents, Approval of Amdocs specifications, impact analyses of change requests and functionality document management.
• Maintain and manage a test environment as an environmental owner. (Batch test processing)
• Coordinate with the German project (NABS) concerning scope and approach.