Alfa

Alfa managed by Fal Dete Telecom (Lebanon)

December 2007 - July 2008

 

Test Manager / Subject Matter Expert (SME) testing

 

Lebanon's biggest telecom operator is changing its current billing system to Singl.eview. The ministry of Telecom has decided that both government owned and controlled telecom operators (Alfa and MTC) are going to be privatized.

 

I was both onsite in Beirut as well as working offsite from home to create the testing strategy and the high level testing plan for the implementation of Intec's Singl.eview. During my second trip to Beirut I trained the testers how to use TestDirector and how to create test cases from the business processes and the SoW (Statement of Work) documents where the detailed (functional and business) requirements are described.

 

I was responsible to define, design, develop, implement, lead and transfer expertise for the end-to-end Test Process. I came into a project and company where there was no structured formal testing capability existing and I created such a capability from scratch, and I am the only subject matter expert in this field.

 

Assumptions

 

The client expects an excellent performance on the above and below and the effectiveness of the transfer of expertise to the Test Team lead are critical and that I will be accountable for both.

Objectives

• Define Test Plan: Set up Test Processes and Test Team.
• Test Development: before the UAT starts
• Test Execution: UAT period
• Certification of Acceptance: final approval

Tasks Approach and Considerations

Define Test Requirements

• User Acceptance Testing
• Business Simulation Testing, end to end using all business critical: business processes, systems, interfaces, departments and integrate this with Training

Define Test Impact

• Resources H/W - S/W: Operating Systems, Citrix, Server, Environment, Space, Automated Test Tools, PC etc
• Durations
• Pre-requisites / Dependencies
• Inputs / Outputs
• Schedule / Durations / Milestones

Test Design

• Test Method
• User Acceptance Testing
• Business Simulation Testing

Defined Test Deliverables:

• Risks & Issues

Test Development

• Test Scenarios
• Test Scripts
• Test Criteria (inputs & expected measurable output of successful result

Test Execution

• Analysis of results and allocation of responsibility for errors MIC1/Intec
• Reporting
• Agreed classification of errors and severity of errors
• Plan for Intec fixes and re-test
• Escalation of unresolved MIC1/Intec issues and disputes
• Assess impact, mitigation and workaround

Assessment of Overall Acceptability Issue of Acceptance Certification and green light to launch

• User Acceptance Testing and
• Business Simulation Testing
• Assessment of impact, mitigation and workaround

Continuation of testing during Warranty

• Logging of all Intec liable errors
• Assessment of number and frequency of Critical and High Errors and impact on Final Acceptance.