Dec 2005 – March 2006
Portal Infranet Application Specialist
Activity A: Manage the Monthly Billing Run in Production
Serve as the primary point of contact for all technical matters related to the monthly bill run of 1.500.000 Wanadoo customers.
This includes proactive monitoring of batch statuses, investigating warnings and faults and correcting them.
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This covers the first five days of every month, including weekends. Should be reachable at all times during this period.
Activity B: Manage the Infranet application.
Ensure that current working practices are followed.
Responsible for the delivery of changes, working closely with the OSS Delivery coordinator. This includes both Acceptance (UAT) and Production (operations) environments. Deployment to the Production environment is performed typically at 06.45 – 07.30 on either a Tuesday, Wednesday or Thursday morning, approximately every two weeks.
Work with the OSS change manager to ensure that the impact and risk of changes are properly controlled.
Write operational documentation, including delivery guidelines.
Reporting problems and incidents by way of raising tickets and/or Maintenance Requests.
Schedule and manage batches.
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Participate in the re-design of functionality to enhance operational effectiveness, assist with testing preparation, and some architectural involvement, of the Infranet application.
Activity C: Monitor and tune the Infranet application.
Ensure / specify the use of adequate tools for the administration and monitoring of the Infranet application and databases. This includes use of both standard and proprietary monitoring tools (GUIs and scripts).
Cooperate with the Database Administrators and System Administrators to proactively tune the application.
Cooperate with the OSS Backup Administrator to implement backup and recovery procedures, including disaster recovery.
Ensure that the system outputs the management reports. On a periodic basis, provide performance and availability reports to OSS management.
Identify recurring incidents and investigate the underlying problem in co-operation with developers, testers and others.
Monitor and run daily functional batches and other batches on request from both technical and business owners.
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Provide out-of-hours second line support when required. In the event that the on-call engineer requires support to assist with investigating and resolving an issue related to the Infranet platform, they may contact you for assistance. On call availability for such matters is not mandatory but when contacted, you would be expected to assist.
Activity D: Communication and administrative duties.
Attend and pro-actively participate in delivery coordination (weekly) and team meetings (weekly).
Be a point of contact with the supplier for technical matters and with the systems integrator. (Licensing is dealt with by OSS management).
Share knowledge with team colleagues and organise internal training sessions where needed.
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Participate in debriefings after critical incidents related to the application to prevent reoccurrence of those incidents. This may involve raising and updating Incident Reports and providing regular updates verbally to OSS management.
