Telenet

Telenet (Belgium)

December 2010 - March 2011

Lead BA and Project Manager

I performed two roles during this short assignment:

• Lead BA for the Clarify Quick Wins and SLA manager projects
• Project Manager of 4 streams:
  1. Quick Wins
     • Amdocs Archiving --> selection and implementing of solution (IBM Optim)
     • Top 5 priority issues
  2. SLA manager functionality
  3. Decomissioning of Clarify at other cable company
  4. Amdocs Clarify CRM6.0.1 upgrade to Amdocs Clarify CRM8.1